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See our FAQs

Any questions feel free to call us at


Or send us an email at

  • Can we drop off our child? Will someone supervise the participating children?
    House of Bounce Batavia is not a drop off facility. A parent or adult guardian must be present at all times. Gaurdians are solely responsible for supervision and safety of their child during the entire visit.
  • Will I have to sign a waiver?
    ALL people participating at the House of Bounce Batavia facility will need to sign a waiver. We are an at your own risk facility. To save time during your visit you may sign your waiver online before coming, otherwise the waiver will be signed upon entering.
  • Can I bring outside food or drink?
    No outside food or drink is allowed in the facility with the exception of baby food or formula.
  • Is there an age limit?
    House of Bounce is a 12 and under facility.
  • What happens if I need to cancel my reservation?
    Please call House of Bounce directly before your reserved time slot at 585-356-2999 to discuss.
  • Can I get a refund for a birthday party deposit?
    There are no refunds for birthday party deposits. Call House of Bounce directly at 585-524-2252 if an issue arises. If scheduled party is not canceled or rescheduled within 24 hours of date and time scheduled, the full amount is due.
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